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Thomas Sugatt

“You can only lose what you cling to.” – Buddha | When not answering customer support tickets, phone calls, and live chats, Thomas practices yoga and ping pong in the office and offers emotional support to the rest of the SNO Patrol.

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Latest activity by Thomas Sugatt
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    Thomas Sugatt created an article,

    FLOW Users & Permissions

    Your FLOW has three main User Roles:  Staff Editor Administrator Staff: This is the user role most everyone should be assigned to. They'll be able to work on stories that have been assigned to t...

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    Thomas Sugatt created an article,

    FLOW WordPress & Google Docs Integration

    Your FLOW comes equipped with Google Docs/Drive integration, as well as the ability to publish your projects straight to WordPress. Check out the video below for step by step instructions.  

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    Thomas Sugatt created an article,

    FLOW Workflows & Key Editors

    A Workflow is a list of users an assignment needs to be submitted to before it is considered Approved. You can create as many Workflows as you like and manage them under your Settings. Think of Wo...

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    Thomas Sugatt created an article,

    FLOW Assignments & Filters

    Stories are the main organizing principle in your FLOW site. Each story can be assigned to one or more Assignment Types and can be organized within one or more Story Filters. An Assignment Type is...

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    Thomas Sugatt created an article,

    The Source App

    When you subscribe to the Student News Source or College News Source your school is included in the ever-growing network of online scholastic journalism programs accessible via the Source app. Thi...

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    Thomas Sugatt created an article,

    Mobile Homepage

    Mobile Homepage vs. Desktop Homepage Your SNO site is completely mobile responsive and will automatically adjust to the size of the device being used to view the site, but you do have the ability t...

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    Thomas Sugatt created an article,

    Creating an Ad Sheet

    An Ad Sheet is a PDF file or document that offers an easy-to-digest outline of what you, as an online news publication, offer as ways for potential advertisers to advertise on your site. The main p...

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    Thomas Sugatt created an article,

    Changing Themes

    You can definitely change themes at any time, however you'll lose a great deal of the benefits we offer.Our help site, tutorials, webinars, videos, SNO Distinguished Sites Program, and our SNO curr...

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    Thomas Sugatt created an article,

    Ideas for Designing your Header

    “How do we design our header / masthead / banner / flag / logo?” Here’s a good question we get a lot. Wondering how to put your unique stamp on your site? This is a pretty simple answer, as far as ...

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    Thomas Sugatt created an article,

    How to Add Teams to Sports Center

    The short answer is that we need to make those changes for you. Therefore, you'll need to email SNO Support or submit a ticket with your edits for your list of teams. Send an email to support@snosi...